TERMS & POLICIES

Please read and accept our terms and policy before placing an order with us. Your payment is a confirmation of your agreement.

Jewellery textures, colour & finishing

Due to the handmade process, it is practically impossible to recreate exactly the same piece. Please discuss your specific request with us before placing any order. We do not accept return or exchange requests for made-to-order jewellery. It does not affect clients’ statutory rights.

 

Deposit & Payment

A full deposit will be required in advance for any bespoke /customised jewellery project. A deposit of 50% is requested for any wholesale order. All deposits and pre-payments are non-refundable.

Due to the handmade processes, the delivery time of each order should be confirmed with WEINANPAN Ltd. In general, the waiting time is 6 to 8 weeks after the order is confirmed with payment received. However, extra waiting time might be requested according to the order quantity and other unforeseeable circumstances.