SHIPPING & RETURNS

Shipping and U.K. sales tax

Weinan Pan jewellery prices are given in British Pounds Sterling (£). For UK domestic sales, the wholesale and retail prices are shown inclusive of U.K. sale tax (VAT) at the current rate which is 20%. If an order is being dispatched to a destination outside the U.K., the U.K. sales tax will be deducted, and this will be shown on the invoice. Please note that WEINAN PAN has no control over any customs charges, import duties, VAT, and handling fees that could be levied on international shipments when the package reaches the customer’s destination and for which the customer will be liable.

 

Return & Refund

We do not accept return or exchange requests for made-to-order jewellery. It does not affect clients’ statutory rights.

Customers may return ready-made items in perfect sellable condition, unused, fully labelled and with the original packaging within 14 days of receiving the goods. Please notify us within 14 days to have your return authorised. Once your return is authorised, please return the orders via a secure sign-and-trace courier service within another 14 days. Unfortunately, WEINANPAN cannot cover return postage, customs duties, or sales tax for any return shipments.

For reasons of hygiene, we do not accept returns of pierced earrings and whistles. It does not affect clients’ statutory rights.

For International returns caused by unpaid destination VAT, customs charges, import duties and Courier Customs handling fees, for which the customer is liable, the shipping fee will be deducted from the refundable amount of the order.

We do not refund shipping costs unless the return was caused by faulty or wrong items. 

Each piece of WEINANPAN jewellery has been inspected and checked before dispatch to our customers. However, in rare situations, if a customer believes that he/she received a wrong or defective item, please contact your retailer within 24 hours after it was signed at the shipping address, with detailed photos of the product and the defect.

It is crucial to contact us within the first 24 hours to prove that the item is faulty when it arrives. Otherwise, we may not be able to accept your return request.

WEINANPAN offers a one-year warranty for manufacturing defects. Please contact your retailer to arrange any repair and remedial work.

If repair or remedial work is impossible, a replacement or a refund will be offered. Any retouching/repairing carried out by any third parties makes this warranty void. Any retouching or repairing after the 6 months will cause a small charge. Please be aware that the repairing and retouching service will possibly bring the jewellery piece a new finish that is different from before because each artistic, random appearance is unrepeatable.